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head of sales

  • Administrative
  • Bournemouth
  • £9.00 - £9.50 per hour
  • Temporary
  • Full Time
  • 3113574
  • 08 Sep 2017
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Customer Service Administrator, Temporary, Temp or Perm, Ringwood/Wimborne

Customer Services Administrator

We are looking for a customer-oriented Administrator to join or UK Customer Services Team for our business, based in our Wimborne Offices/Three Legged Cross

This role will act as part of a team delivering personal liaison with our Customers, providing product information and resolving any Customer queries with accuracy and efficiency.

The key objective is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

We are looking for someone who is genuinely excited to help customers, with patience, empathy and passionately communicative. Problem-solving should come naturally with confidence in troubleshooting and investigation to resolve customer queries with speed.

On a day to day basis the role will involve:
- Dealing with incoming electronic communication from Customers and end consumers and efficiently responding.
- Managing Incoming Telephone Calls.
- Processing of Customer Orders.
- Investigation and resolution of Customer Queries.
- Supporting other Colleagues with resolving Customer specific queries.

Ideal Candidate

- Proven Customer Support experience or experience of working
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritise, and manage time effectively.

The role is to start immediately, temp to perm

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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