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application support

  • IT
  • Basingstoke
  • £200.00 - £250.00 per day
  • Contract
  • Full Time
  • 3116697
  • 13 Sep 2017
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Application Support - Contract 3 to 6 months - Andover - Application, LAN, WAN, Linux, UX, Website, SharePoint

Your new company
A first classed organisation, which provides world class products to customers on a global scale.

Your new role
System and process support with responsibility for:
- Incidents
- Requests
- Problems
- Change requests

* Resolving calls, escalating when necessary
* Manage hand-over to third line internal expert or external support arrangements and through to ultimate resolution
* Monitor and pursue all assigned application calls to ensure resolution within SLA
* Own and resolve all system access requests driven by starters, leavers, movers and role changes relating to applications access
* Maintain and improve auditable traceability of all access requests
* Pro-actively identify problems and raise them through the problem management process. Own the resolution of problems in the applications area
* Develop and maintain single repository for all Information Systems application documentation, with continual review, improvement
* Further develop and maintain systems support and training matrix
* Management of the change and release management processes and documentation for application changes
* Ensure that all working practices comply with Health and Safety legislation

What you'll need to succeed
Experience of working with a range of systems and applications including finance, planning and scheduling, and manufacturing environments. MS Operating systems both Desktop and Server, MS Office and tools. LAN and WAN topology including IP networking. Active Directory. ITIL. Technical knowledge of website definition, deployment and management including e-commerce (knowledge of Kentico and Umbraco desirable). Technical knowledge of collaborative technologies including SharePoint, O365, Social media. Technical knowledge of data movement and workflow i.e. Winshuttle, Nintex . Technologies to include Linux and Windows script writing, VBA, Java. Broad understanding of connectivity principles and associated security between i.e. manufacturing, digital and physical.

What you'll get in return
To work with market leading technologists and organisation - there is also a potential permanent role available after the contract if desired.

What you need to do now
If you're interested in this contract, click 'apply now' to forward an up-to-date copy of your CV, or call Giles Murphy now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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