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customer service receptionist

  • Customer Service
  • Southampton
  • £18000.00 - £22000.00 per annum
  • Permanent
  • Full Time
  • 3094193
  • 12 Jan 2018
  1. Jobs in Hampshire from Hays
  2. Hays
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Customer Service Receptionist

Hays Office Support have the pleasure of representing a UK-based family business, drawing on four generations of tea blending and tasting experience.

The company have a passion for the finest tea and are dedicated to the unique place that tea drinking commands at the heart of daily life in Britain and beyond.

An exciting new opportunity as arisen for an experienced Customer Service Receptionist to join the team.

Customer Services duties (2/3 of time)

* Receive customer orders, process on ERP, ensure timely delivery & troubleshoot.
* Liaise with accounts, warehouse and field sales staff
* Input orders onto transporters online systems, book collections
* Check transporter invoices for accounts
* Online shop - manage stock, reply to email queries, questions and comments
* Telephone sales to existing UK retail customers
* Send new product 'mail outs' using mail merge to Account Manager's customers
* Send new lead letters for Account Manager and follow up

Receptionist duties (1/3 of time)

* Answer the phone
* Sort incoming/ outgoing post & packages
* Receive visitors
* Contact warehouse staff for deliveries or pick ups
* Keep Reception, Post Room and Meeting Room tidy and well organised
* Order Stationery
* Send Samples
* Organise Sample Room
* Help other Departments when required

Experience & Skills Required

* Competent in MS Office and sufficient level of computer literacy
* Experience in communicating and handling both business customers and end consumers

Character Profile

* Customer focused
* Professional, polite and clear speaking telephone manner
* Organised and able to prioritise work
* Able to multi-task, and work under pressure / deadlines
* Helpful and approachable disposition
* Common sense / pragmatic


* Mon - Thurs 8.30pm - 5.00pm (45 Minute Lunch)
* Friday 8.30am - 5.00pm (30 Minute Lunch)

In return you will receive a competitive salary including a small commission element, generous pension, on site parking, nice offices, Simply Health coverage and excellent levels of staff retention.

If you would like the opportunity to be part of a family business that is renowned for the quality of its teas across the globe & have a passion customer service, apply now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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