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customer service administrator : french speaking

  • Administrative
  • Portsmouth
  • pro rata
  • Contract
  • Full Time
  • BV-FSCSAA3
  • 11 Apr 2018
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A few reasons why our French Speaking Customer Service Advisors / Contact Centre Agents love working here...

* Competitive salary of £18,500 pro rata + £1000 language allowance
* Full training and support throughout your career at Affinion
* Subsidised Gym Membership
* 25 days holiday pro rata
* Free hot & cold drinks during your shift
* Close to public transport links and local amenities
* 6% Company pension Scheme
* Discounts & offers for Affinion employees.
* Free onsite parking.

Affinion International is a large international services company based on the south coast. We are Investors in People Gold accredited and have recently won the health and wellbeing award. At Affinion International, we are committed to employee engagement and development.

We are looking for advisors to join us on a 3 month fixed term contract basis.

Does this sound like the ideal role for me?

If you can fluently speak both French and English and have proven experience working within a customer service environment, this could be the ideal role for you. You will also require the following skills or experience:

* Excellent verbal and written communication skills.
* Experience in a customer focussed role ideally within a call centre environment.
* Experience of handling complaints and managing customer expectations.
* A great team player with strong PC skills

What will I be doing in my new role?

This role is purely customer service and involves no sales! On a daily basis, you will be:

* Handling enquiries over the phone and in writing.
* Identifying and proactively seeking to resolve and support the needs of every customer.
* Various administrative duties necessary to the role.

About your new employer

At Affinion International, our daily activities are driven by these key values:

Communication, Customer Focus, Integrity, Passion, Team Work, Total Performance and Trust

If you have an affinity to these values, we want to hear from you.

Please click APPLY now to register your interest in the role of Customer Service Advisor / Contact Centre Agent.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

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